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  1. Sheree Member

    Chrome is bringing up Err_Cert__Symantec

    Topic posted on: 07-12-2018 at 12:06

    Hi,
    I bought an SSL certificate with no issues for a couple of years but not I get the following message blocking my website to Chrome users:
    Your connection is not private
    Attackers might be trying to steal your information from www.cutemaps.co.uk (for example, passwords, messages or credit cards). Learn more
    NET::ERR_CERT_SYMANTEC_LEGACY

    Note the certificate isn't Symantec but Trustprovider. B.V. So when I look for the solutions they all mention to get a replacement for Syamntec which I'm obviously unable to do as it was issued from you and by Trustprovider as I understand? https://knowledge.digicert.com/alerts/ALERT2566.html

    When you click on the 'not secure' lock it shows the certificate is valid and says 'This certificate is OK.' but is obvious all red and blocking my site so I'm at a loss.

    This is losing me sales daily. At first it was only happening before the checkout page but now it is before accessing the whole site. Please advise.

  2. Fabien Versio staff
    Reply posted on: 08-12-2018 at 10:57

    Hi, please request a reissue of the SSL certificate on: https://www.versio.uk/customer/ssl/manage/52903&a=reissue . You'll then receive a new SSL certificate to install on your domain.

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