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  1. Support articles and FAQ
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I am able to send e-mail, but unable to receive it?

There are a number of things to check in this case:

Check whether the domain name is properly linked to your hosting package. If this is a new domain name, it may last up to 24 hours before e-mail messages can be received.

Your mailbox might be full. In DirectAdmin, you can see this under e-mail accounts. Quota is the storage limit, which you can increase by clicking Change next to the e-mail account. If you set it to 0, all disk space of the hosting account can be used for e-mail.

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